Privacy Policy

Information we collect

We collect personal information that you choose to provide, and — only if you agree — information about how you use our website:

• Visit bookings. When you schedule a property visit, our scheduling is handled by Calendly. The details you provide — your name, email address, phone number, the selected date and time, and the property of interest — are also recorded in our own system so we can manage and follow up on the visit.
• Contact enquiries. When you submit our contact form, we receive the name, email address, phone number (if provided), and message you send so we can respond to your request.
• Technical data. Like most websites, our hosting provider may automatically log standard technical information (such as IP address and browser type) for security and reliability.
• Website and advertising measurement (with your consent). If you accept cookies, Google Analytics and Google Ads collect information such as the pages you visit, how you arrived on our site (for example, from one of our ads), your approximate location, and your device and browser type. See Cookies below.

How we use your information

• To schedule, confirm, and follow up on property visits.
• To respond to your enquiries and provide leasing and property-management services.
• To keep records of our interactions and bookings for legitimate business purposes.
• To secure, operate, and improve our website.
• With your consent, to measure how our website and advertising perform — for example, how many enquiries come from our ads.

We do not sell your personal information. The details you send us through our contact form or visit bookings (such as your name, email, or phone number) are never shared with advertisers.

Service providers

We rely on a small number of trusted providers who process information on our behalf, only as needed to deliver our services:

• Calendly — visit scheduling and calendar management.
• Google Workspace — delivery of contact-form messages to our email, and staff sign-in to our admin tools.
• Cloudinary — hosting of property photos (these contain no personal information about you).
• IONOS — website hosting and database storage.
• Google (Tag Manager, Analytics, and Ads) — website and advertising measurement, only if you accept cookies.

Storage and transfers outside Quebec

Some of our service providers (including Calendly and Google) may store or process information on servers located outside Quebec or Canada. Where this happens, your information is subject to the laws of those jurisdictions, and we take reasonable steps to ensure it remains adequately protected.

How long we keep it

We retain personal information only for as long as necessary to fulfil the purposes described above or as required by law, after which it is securely deleted or anonymized. Booking and enquiry records are kept for a reasonable period to manage our relationship and meet our business and legal obligations.

Cookies

Measurement and advertising cookies are off by default. When you first visit, we ask whether you accept them:

• If you accept, Google Analytics and Google Ads cookies (loaded through Google Tag Manager) are used to measure visits and the results of our advertising.
• If you decline, these cookies are not set. Google may still receive limited signals without cookies (for example, that a page was viewed), which it uses only in aggregate to estimate advertising results.
• Your choice is saved in your browser so we don't ask again. You can change it at any time using the Cookie preferences link at the bottom of every page.

Our staff-only admin area uses a strictly necessary session cookie to keep authorized users signed in. No measurement or advertising tools run there.

Your rights

Subject to applicable law, you have the right to:

• access the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your information or withdraw your consent;
• ask questions about how your information is handled.

To exercise any of these rights, contact us using the details below. You also have the right to file a complaint with the Commission d'accès à l'information du Québec.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access. No method of transmission or storage is completely secure, but we work to protect your information appropriately.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with a revised "Last updated" date.

Contact us

For any privacy question or request, or to reach the person responsible for the protection of personal information at BLPM: